How to use tech to transform your customer experience
Digital customer experience trends for hotels and restaurants
How do you use digital technology right now? Do you use it at all? Or do you use it, but not enough as you’d like to?
Today’s 21st-century technology can be used by pub, bar, hotel and restaurant owners/managers to drive efficiencies and brand awareness and provide a greater customer experience.
We all know that providing a good customer experience is key, but according to customer experience specialists, Walker, by the year 2020, customer experience will overtake price and product as the key brand differentiator.
Over the last few years, hospitality venues have increasingly embraced digital technology and seen really positive results, which has led to happy customers and increased brand loyalty.
Download our cheat sheet for:
● Examples of how tech’s being used within the hospitality world
● Discover 10 digital customer trends for hotels and restaurants
● Get up to speed on how 21st-century tech = happy customers